Privacy POlicy

Effective Date: April, 2025

SMS Privacy Policy

1. DATA SECURITY and INFORMATION HANDLING

Reroof America Contractors is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.

You agree to notify Reroof America Contractors immediately of any unauthorized use of your account or any other security breach. Reroof America Contractors will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.

2. PRIVACY POLICY

Reroof America Contractors collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.

We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes.

You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.

3. DATA PROTECTION

Reroof America Contractors takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.

4. EXPLICIT NON-SHARING OF INFORMATION

Reroof America Contractors is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

5. OPT-OUT INSTRUCTIONS

If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.

6. CHANGES TO THE PRIVACY POLICY

Reroof America Contractors may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.

By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

8. CONTACT INFORMATION

For any privacy inquiries, please contact us at info@reroofamerica.com or call us at 1-800-755-3530.

9. SMS OPT-IN DETAILS

Users opt in to receive SMS messages from Reroof America Contractors by submitting their phone number through the web form at https://www.reroofamerica.com and actively checking the required consent checkbox. Message types include appointment reminders, inspection updates, referral confirmations, and service alerts. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.

10. COOKIE & TRACKING PRACTICES

Reroof America Contractors uses cookies, pixel tracking, and analytics tools such as Google Analytics and Meta Pixel to improve your experience on our website, analyze site traffic, and measure marketing effectiveness. You may disable cookies through your browser settings at any time, though some features of the website may not function properly as a result.

11. MOBILE MESSAGING PRIVACY

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, including customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

SMS TEXTING TERMS AND CONDITIONS

Effective Date: June 11, 2026

ReRoof America SMS Messaging Program

By opting in to receive text messages from ReRoof America, you agree to receive SMS communications related to property evaluations, appointment reminders, project updates, customer service communications, referral program updates, military rebate information, and other roofing-related service notifications.

  • You can cancel the SMS service at any time by texting STOP. After you send STOP, we will confirm your unsubscribe status via text message. Once confirmed, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up again through our website or communication channels, and we will resume sending messages to you.

  • Carriers are not liable for delayed or undelivered messages.

  • Message and data rates may apply for messages sent to you from us and from you to us. Message frequency may vary depending on your interactions with ReRoof America.

  • For questions regarding your text messaging or data plan, please contact your wireless provider.

  • For privacy-related information, please review our Privacy Policy.

  • By opting into our SMS program, you acknowledge and agree to these terms and conditions.